EmptyView


FREQUENTLY ASKED QUESTIONS


The Teaching Resource Packs are only distributed in AUSTRALIA for use during Stage 3 and 4 puberty classes.

The Teachers Resource Centre does not handle other requests for samples or provisions of feminine care products. Click here to contact Customer Service.

COMMUNITY HEALTH WORKERS

These resources are also for Community Health Workers who teach puberty in schools. If you teach in more than one school, your orders need to be placed individually for each school. The maximum order is six class packs for each school, catering for 180 female students. When you place your order, please note that you are a Community Health Worker. Your parcel will be specially addressed, noting that it needs to be retained for your session.

ORDERING & DELIVERY INFORMATION

Q. I can’t access your order website due to my school’s firewall. How can I order?
A. Our Teachers Resource Centre can help input your order over the phone. Call 1800 958 188 between 9am-5pm (Sydney time) Monday to Friday. We cannot accept orders via email.

Q. I didn’t receive a validation code email so I couldn’t continue with my order.
A. Check in your junk email box. Then please check you have entered the correct email address and, potentially, try again. If this does not work, please call our Teachers Resource Centre on 1800 958 188 between 9am-5pm (Sydney time) Monday to Friday and they can assist in processing your order.

Q. Why won’t my validation code work?
A. Click on the link in the validation email to take you back to the page to enter your code rather than copying and pasting it into the website.

Q. I didn’t receive a confirmation email.
A. Check in your junk email box. Rather than re-ordering, you can check if your order was successful by contacting our Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday, or email [email protected].

Q. I didn’t order enough packs. How can I change my order?
A. To order additional packs, submit a new order with the additional packs you require for your school via the website. A school can order up to six packs across multiple orders.

Q. I ordered too many packs. How can I change my order?
A. Our Teachers Resource Centre can check the status of and update your order on the phone.Call our Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday.

Q. I ordered a pack. Where is it?
A. Delivery of orders can take up to 14 days. We pick, pack and dispatch next business day. If you have any questions about your order, please Call our Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday.

Q. Why was my order rejected?
A. These educational resources are only relevant to school students in Stage 3 and 4 puberty classes. The student packs are provided as part of the educational pack to female students in Years 6, 7, 8 and 9 to assist in teaching and learning about puberty. If your intended use is for such educational purposes, requests must be made directly to the Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday.

Q. We ordered 5 class packs but only received one Teachers Resource Kit. Is there meant to be more Teachers Resource Kits?
A. Each order comes with one Teachers Resource Kit and product samples for demonstration purposes. If an additional Teachers Resource Kit is required, a further order will need to be made using the ordering system. The printed materials have been created to be photocopied and shared. The interactive materials can be shared without copyright issues. You are able to download the resources here.

Q. We need more than 180 student samples. How can we order more than 6 class packs?
A. To order more than six class packs (catering for 180 female students) simply place a second order in the system. If you experience difficulties in placing further orders, please call our Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday.

SCHOOL DATABASE

Q. How do I opt out of receiving the U by Kotex faxes?
A. Call our Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday or email [email protected]. Please be ready to provide the following information:

  • School name
  • Postcode
  • Address
  • Fax number
  • Requesting teacher

Q. Our school’s details aren’t correct on the website and I can’t edit the address fields. How do I change the school’s delivery address?
A. We use the official education database featuring registered Australia Post details. However, if your details are incorrect, please call the Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday. You will need to provide information about the old and new addresses, including a general phone number of the school office.

Q. Why isn’t my school on the database?
A. There are a few reasons your school may not be on the database:

  1. A previous teacher from your school may have opted your school off the database.
  2. Your school does not have any female students.
  3. Your school does not teach Years 6, 7, 8 and 9.
  4. The official legal name of your school may be different to the name by which you and your students know it.

If you think your school should be on the database and be able to place an order, please call the Teachers Resource Centre on 1800 010 029 between 9am – 5pm (Sydney time) Monday to Friday.

Q. I’m a Queensland Community Health Worker and I teach puberty in Queensland schools. Why can’t I order?
A. In order for us to validate the kits going into schools, we require orders to be directed to the school/s where they are being used. Hopefully our new ordering system will make this a lot easier and faster.

TEACHER MATERIALS

Q. Why can’t I use the interactive materials on my interactive whiteboard?
A. The interactive materials have been supplied as Notebook files for use on all SMART Whiteboards. On the disc and website, PowerPoint files are also included, should your school have a different brand of interactive whiteboard.

Q. I received the DVD with the interactive whiteboard materials but it doesn’t work. Every time I load the disc, it says ‘disc error.’
A. Oops! Technology is never 100% fail safe, so it’s possible there is an issue with your disc. You are able to download all the resources from the website, or we can arrange to have another copy sent to you if you contact the Teachers Resource Centre via email: [email protected] or call 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday. Please ensure you provide the following information:

– School name – Address – Postcode – Contact number

Q. The resource materials are inappropriate.
A. The materials have been developed with the assistance of conservative teachers with the objective of providing impartial and factual information relevant to the syllabus for Years 6, 7, 8 and 9. If you have suggestions for materials, please feel free to call us at the Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday. Alternatively, you can send an email to [email protected] with the heading Resources Feedback.

Q. I don’t agree with the content and I have much better ideas. How do I put forward a suggestion?
A. We love feedback! Working with teachers to develop the best possible curriculum-related resource that will provide fun and interactive learning for students is our key objective. If you have suggestions for materials, please feel free to call us at the Teachers Resource Centre on 1800 958 188 between 9am – 5pm (Sydney time) Monday to Friday. Alternatively, you can send an email to [email protected] with the heading Resources Feedback.


ORDER NOW 2020 PACK NOW

Lesson plans, activity sheets and IWB resources in soft copy